A safe stay at The Maybourne Beverly Hills

We’re thrilled to announce that The Maybourne Beverly Hills is now open. Whether you’ve been counting down to cocktail hour or looking forward to a weekend at the heart of the Golden Triangle, we’ve been working hard to make your first – and every – visit as relaxing as possible. 

When we welcomed this hotel into the Maybourne family and announced its new name, it was without fanfare and with closed doors. Now, when you come to call, you can expect a free-spirited, stylish and safe place to stay.  

Over the last few months, we’ve focused on the health and happiness of all who’ll come to the hotel. Following guidance from California state and LA County, the Center for Disease Control and Prevention, and the World Health Organization, we’ve developed an enhanced cleaning program in collaboration with a world-leading group of designers, engineers and consultants. The measures we’re taking are to ensure the highest standards of safety and comfort for both our guests and colleagues, and I’ve set out more details below. 

Behind the scenes, changes are happening. But front of house you can expect a bright Californian welcome. We look forward to seeing you, very soon. 

The Maybourne Beverly Hills is now open for stays, while The Terrace and The Maybourne Bar are open for dining. All other restaurants and bars will remain closed until further notice.

Subscribe to our newsletter to be among the first to hear the latest news from the hotel – from menu reveals to special events. Meanwhile, discover all the ways in which we’re preparing to welcome guests again below. 

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Your stay

We’re making a host of enhancements to our high-level hygiene and cleaning procedures. All are focused on your health and safety and each will be discreetly done. So you can settle into laid-back luxury, confident that The Maybourne Beverly Hills has everything taken care of.

Stepping inside

From the moment you arrive at The Maybourne Beverly Hills, the spotlight will be on your safety. As well as taking care of your luggage, we’ll take a moment to sensitively talk through the many ways we’ll be looking after your health and happiness. That’s everything from the discreet thermal imaging cameras you’ll have walked under to the bespoke amenity kit of face masks, hand sanitizer and disinfectant wipes waiting in your room.

Handling with care

When you’re in reception, at the concierge desk, in the lobby or walking into any of our restaurants and bars, hand sanitizer will be available in touchless dispensers. Meanwhile our housekeeping team is elevating their already high standards with a vigilant cleaning program that pinpoints ‘high touch’ areas.

Enhanced cleaning

Our cleaning procedures are driven by state-of-the-art technology. We’ll rigorously clean all guest rooms and suites with products proven to combat bacteria and viruses. We’re also harnessing UV rays to disinfect air and surfaces of micro-organisms, and halt virus transmission – including COVID-19.

You can expect linen to be changed and laundered at high temperatures daily. We will also regularly change filters to optimize fresh air exchange through in-room air conditioning and purifiers.

You are required to wear a mask

All guests of The Maybourne Beverly Hills are required to wear a face covering in the public areas of the hotel at all times (except while eating or drinking, or if medically exempt). Complimentary masks will be provided at the entrance to the hotel and at our restaurants and bars. For guests who are staying with us, these are also provided as part of the in-room amenity kit.

Safely spaced

When you’re walking around The Maybourne Beverly Hills, we’ll clearly show how you can follow social distancing.

Dining and drinking

When they reopen, our bars and restaurants will seat a small number of guests at each service, following guidance on occupancy limits. They’ll be cleaned according to our rigorous standards set out above, and we’ll disinfect ‘high touch’ points hourly.

You’ll be able to read menus electronically on your personal phone or tablet – with single-use paper versions available for those who ask. If you’d like to dine in your room or suite, we’ll serve your meal while following strict safety measures.

Contactless payments

You will be able to use contactless payment methods throughout The Maybourne Beverly Hills, subject to your banking provider.

Your wellbeing

Guests are required to wear a face covering in the public areas of the hotel at all times, except while eating or drinking, or if medically exempt. Complimentary masks will be provided at the entrance to the hotel and at our restaurants and bars. For guests who are staying with us, these are also provided as part of the in-room amenity kit.

As always, you’ll be able to seek medical support from our trusted healthcare partner. That includes testing and health check services.

Our people

From our concierges to our chefs, The Maybourne Beverly Hills is one big family. By acting responsibly and following expert advice, here’s how we’re looking after our people.

Testing

Before starting work at The Maybourne Beverly Hills, each team member will take a COVID-19 test. If any employee later shows symptoms, we will ask them isolate at home while we arrange medical support.

Temperature checking

Every day, each team member will enter the hotel under thermal imaging cameras, which monitor their temperatures. We’ll all have our own masks, hand sanitizer and other personal protective equipment as appropriate.

Training

Comprehensive, regular training is equipping our teams with the knowledge to reach the highest COVID-19 health and safety standards. All training is driven by up-to-the-minute advice.

Please click here for further details about our health, hygiene and safety measures at The Maybourne Beverly Hills.