A safe stay at The Maybourne Beverly Hills

We’re making a host of enhancements to our high-level hygiene and cleaning procedures. All are focused on your health and safety and each will be discreetly done. So you can settle into laid-back luxury, confident that The Maybourne Beverly Hills has everything taken care of.

Stepping inside

From the moment you arrive at The Maybourne Beverly Hills, the spotlight will be on your safety. As well as taking care of your luggage, we’ll take a moment to sensitively talk through the many ways we’ll be looking after your health and happiness. That’s everything from the discreet thermal imaging cameras you’ll have walked under to the bespoke amenity kit of face masks, hand sanitizer and disinfectant wipes waiting in your room.

Handling with care

When you’re in reception, at the concierge desk, in the lobby or walking into any of our restaurants and bars, hand sanitizer will be available in touchless dispensers. Meanwhile our housekeeping team is elevating their already high standards with a vigilant cleaning program that pinpoints ‘high touch’ areas.

Enhanced cleaning

Our cleaning procedures are driven by state-of-the-art technology. We’ll rigorously clean all guest rooms and suites with products proven to combat bacteria and viruses. We’re also harnessing UV rays to disinfect air and surfaces of micro-organisms, and halt virus transmission – including COVID-19.

You can expect linen to be changed and laundered at high temperatures daily. We will also regularly change filters to optimize fresh air exchange through in-room air conditioning and purifiers.

You are required to wear a mask

All guests of The Maybourne Beverly Hills are required to wear a face covering in the public areas of the hotel at all times (except while eating or drinking, or if medically exempt). Complimentary masks will be provided at the entrance to the hotel and at our restaurants and bars. For guests who are staying with us, these are also provided as part of the in-room amenity kit.

Safely spaced

When you’re walking around The Maybourne Beverly Hills, we’ll clearly show how you can follow social distancing.

Dining and drinking

Our bars and restaurants will seat a small number of guests at each service, following guidance on occupancy limits. They’ll be cleaned according to our rigorous standards set out above, and we’ll disinfect ‘high touch’ points hourly.

You’ll be able to read menus electronically on your personal phone or tablet – with single-use paper versions available for those who ask. If you’d like to dine in your room or suite, we’ll serve your meal while following strict safety measures.

Contactless payments

You will be able to use contactless payment methods throughout The Maybourne Beverly Hills, subject to your banking provider.

Your wellbeing

Guests are required to wear a face covering in the public areas of the hotel at all times, except while eating or drinking, or if medically exempt. Complimentary masks will be provided at the entrance to the hotel and at our restaurants and bars. For guests who are staying with us, these are also provided as part of the in-room amenity kit.

As always, you’ll be able to seek medical support from our trusted healthcare partner. That includes testing and health check services.

American Hotel & Lodging Association

In addition to the above, The Maybourne Beverly Hills also follows the American Hotel & Lodging Association’s ‘Stay Safe’ guidelines as published here. These include but are not limited to:

• Rooms and suites are deep-cleaned and sanitized after each guest stay, using the most advanced technology. Rooms and suites are then left vacant for 24-hours before welcoming the next guest.
• Each housekeeper is assigned their own cleaning cart which is sanitized between cleanings. There is no sharing of cleaning equipment.
• All vacuum cleaners are fitted with HEPA filters.
• If there is a presumptive case of COVID-19, the room is immediately taken out of order before a certified 3rd party company reviews and tests. If a case is confirmed, a rigorous disinfectant process is undertaken, with the room being left vacant for 72-hours. The 3rd party company will then test again and the room will not be released until two negative tests have been returned in total.
• Two isolation rooms are available for guests. These rooms are situated on a closed floor, completely separate from the rest of the hotel, and contain supplies for two weeks.
• All deliveries are contactless and guests are asked to remain at a social distance if the server is invited into the room.
• Housekeeping is completely contactless and guests are invited to specify a two-hour window in which this can take place.
• Our valets open car doors with gloves and will place a protective plastic bag on the seat.

From our concierges to our chefs, The Maybourne Beverly Hills is one big family. By acting responsibly and following expert advice, here’s how we’re looking after our people.

Testing

Before starting work at The Maybourne Beverly Hills, each team member will take a COVID-19 test. If any employee later shows symptoms, we will ask them isolate at home while we arrange medical support.

Temperature checking

Every day, each team member will enter the hotel under thermal imaging cameras, which monitor their temperatures. We’ll all have our own masks, hand sanitizer and other personal protective equipment as appropriate.

Training

Comprehensive, regular training is equipping our teams with the knowledge to reach the highest COVID-19 health and safety standards. All training is driven by up-to-the-minute advice.

Please click here for further details about our health, hygiene and safety measures at The Maybourne Beverly Hills.