A safe stay at The Maybourne Beverly Hills
The Maybourne Beverly Hills remains open for essential travellers. Whether you’ve been counting down to cocktail hour or looking forward to a weekend at the heart of the Golden Triangle, we’ve been working hard to make your first – and every – visit as relaxing as possible.
When we welcomed this hotel into the Maybourne family and announced its new name, it was without fanfare and with closed doors. Now, when you come to call, you can expect a free-spirited, stylish and safe place to stay.
Over the last few months, we’ve focused on the health and happiness of all who’ll come to the hotel. Following guidance from California state and LA County, the Center for Disease Control and Prevention, and the World Health Organization, we’ve developed an enhanced cleaning program in collaboration with a world-leading group of designers, engineers and consultants. The measures we’re taking are to ensure the highest standards of safety and comfort for both our guests and colleagues, and I’ve set out more details below.
Behind the scenes, changes are happening. But front of house you can expect a bright Californian welcome. We look forward to seeing you, very soon.
The Spa at The Maybourne and our restaurants and bars will remain closed until further notice, with resident guests provided service by in-room dining.
Subscribe to our newsletter to be among the first to hear the latest news from the hotel – from menu reveals to special events. Meanwhile, discover all the ways in which we’re preparing to welcome guests again below.
Your stay
We’re making a host of enhancements to our high-level hygiene and cleaning procedures. All are focused on your health and safety and each will be discreetly done. So you can settle into laid-back luxury, confident that The Maybourne Beverly Hills has everything taken care of.
Stepping inside
From the moment you arrive at The Maybourne Beverly Hills, the spotlight will be on your safety. As well as taking care of your luggage, we’ll take a moment to sensitively talk through the many ways we’ll be looking after your health and happiness. That’s everything from the discreet thermal imaging cameras you’ll have walked under to the bespoke amenity kit of face masks, hand sanitizer and disinfectant wipes waiting in your room.
Handling with care
When you’re in reception, at the concierge desk, in the lobby or walking into any of our restaurants and bars, hand sanitizer will be available in touchless dispensers. Meanwhile our housekeeping team is elevating their already high standards with a vigilant cleaning program that pinpoints ‘high touch’ areas.
Enhanced cleaning
Our cleaning procedures are driven by state-of-the-art technology. We’ll rigorously clean all guest rooms and suites with products proven to combat bacteria and viruses. We’re also harnessing UV rays to disinfect air and surfaces of micro-organisms, and halt virus transmission – including COVID-19.
You can expect linen to be changed and laundered at high temperatures daily. We will also regularly change filters to optimize fresh air exchange through in-room air conditioning and purifiers.
You are required to wear a mask
All guests of The Maybourne Beverly Hills are required to wear a face covering in the public areas of the hotel at all times (except while eating or drinking, or if medically exempt). Complimentary masks will be provided at the entrance to the hotel and at our restaurants and bars. For guests who are staying with us, these are also provided as part of the in-room amenity kit.
Safely spaced
When you’re walking around The Maybourne Beverly Hills, we’ll clearly show how you can follow social distancing.
Dining and drinking
Our bars and restaurants will seat a small number of guests at each service, following guidance on occupancy limits. They’ll be cleaned according to our rigorous standards set out above, and we’ll disinfect ‘high touch’ points hourly.
You’ll be able to read menus electronically on your personal phone or tablet – with single-use paper versions available for those who ask. If you’d like to dine in your room or suite, we’ll serve your meal while following strict safety measures.
Contactless payments
You will be able to use contactless payment methods throughout The Maybourne Beverly Hills, subject to your banking provider.
Your wellbeing
Guests are required to wear a face covering in the public areas of the hotel at all times, except while eating or drinking, or if medically exempt. Complimentary masks will be provided at the entrance to the hotel and at our restaurants and bars. For guests who are staying with us, these are also provided as part of the in-room amenity kit.
As always, you’ll be able to seek medical support from our trusted healthcare partner. That includes testing and health check services.
American Hotel & Lodging Association
In addition to the above, The Maybourne Beverly Hills also follows the American Hotel & Lodging Association’s ‘Stay Safe’ guidelines as published here. These include but are not limited to:
- Rooms and suites are deep-cleaned and sanitized after each guest stay, using the most advanced technology. Rooms and suites are then left vacant for 24-hours before welcoming the next guest.
- Each housekeeper is assigned their own cleaning cart which is sanitized between cleanings. There is no sharing of cleaning equipment.
- All vacuum cleaners are fitted with HEPA filters.
- If there is a presumptive case of COVID-19, the room is immediately taken out of order before a certified 3rd party company reviews and tests. If a case is confirmed, a rigorous disinfectant process is undertaken, with the room being left vacant for 72-hours. The 3rd party company will then test again and the room will not be released until two negative tests have been returned in total.
- Two isolation rooms are available for guests. These rooms are situated on a closed floor, completely separate from the rest of the hotel, and contain supplies for two weeks.
- All deliveries are contactless and guests are asked to remain at a social distance if the server is invited into the room.
- Housekeeping is completely contactless and guests are invited to specify a two-hour window in which this can take place.
- Our valets open car doors with gloves and will place a protective plastic bag on the seat.
Our people
From our concierges to our chefs, The Maybourne Beverly Hills is one big family. By acting responsibly and following expert advice, here’s how we’re looking after our people.
Testing
Before starting work at The Maybourne Beverly Hills, each team member will take a COVID-19 test. If any employee later shows symptoms, we will ask them isolate at home while we arrange medical support.
Temperature checking
Every day, each team member will enter the hotel under thermal imaging cameras, which monitor their temperatures. We’ll all have our own masks, hand sanitizer and other personal protective equipment as appropriate.
Training
Comprehensive, regular training is equipping our teams with the knowledge to reach the highest COVID-19 health and safety standards. All training is driven by up-to-the-minute advice.
Please click here for further details about our health, hygiene and safety measures at The Maybourne Beverly Hills.